Shipping Policy

At PURE HEAVENZ, we strive to provide our customers with a seamless and efficient shopping experience. That's why we have carefully crafted our shipping policy to ensure that your clothing and bedding items are delivered to you in a timely and secure manner.

Shipping Methods

We offer various shipping methods to cater to your specific needs. Whether you prefer standard shipping, express shipping, or international shipping, we have you covered. Our trusted shipping partners will handle your package with care and deliver it to your doorstep.

Processing Time

Once you place an order for clothing or bedding items, our dedicated team will work diligently to process your order. Please allow 1-2 business days for order processing before your package is shipped. During peak seasons or promotional periods, processing times may be slightly longer, but we will always strive to get your order out as quickly as possible.

Shipping Time

The shipping time will depend on the shipping method you choose at checkout. Standard shipping typically takes 3-6 business days for domestic orders, while express shipping can deliver your items within 1-2 business days. For international orders, shipping times may vary depending on the destination.

Shipping Costs

Shipping costs will be calculated at checkout based on the weight and dimensions of your package, as well as the shipping method and destination. We aim to provide competitive shipping rates to ensure that you receive the best value for your money.

Order Tracking

Once your package is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and know exactly when it will arrive. Rest assured that we will keep you informed every step of the way.

International Shipping

We offer international shipping to select countries. Please note that additional customs duties, taxes, and fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the shipping cost. We recommend checking with your local customs office for more information.

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work closely with our shipping partners to resolve the issue and ensure that you receive a satisfactory resolution.

Customer Support

If you have any questions or concerns regarding our shipping policy or need assistance with your order, please don't hesitate to reach out to our customer support team. We are here to help and provide you with the best shopping experience possible.

Thank you for choosing PURE HEAVENZ for your clothing and bedding needs. We appreciate your trust in our products and services.