Refund Policy

At PURE HEAVENZ, we strive to provide our customers with the highest quality clothing and beddings. However, we understand that there may be instances where a refund is necessary. This refund policy outlines the guidelines and procedures for returning clothing and beddings purchased from our store.

15-Day Return Policy: You have 15 days from the date of purchase to request a return for clothing and beddings. To be eligible for a return, the item must be in its original condition, unworn, and with all tags attached.

How to Initiate a Return: To start a return, please contact us at info@pureheavenz.com. Our customer service team will guide you through the return process and provide you with a return shipping label.

Return Shipping: The return shipping address will be provided to you once your return is approved. Please note that the cost of return shipping will be the responsibility of the customer.

Refund Process: Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If the item is approved for a refund, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.

Exceptions: Please note that certain items are non-returnable. This includes personalized or custom-made clothing and beddings. Additionally, we do not accept returns for items that have been damaged due to misuse or improper care.

European Union 14-Day Cooling Off Period: If you are located in the European Union, you have the right to cancel or return your order within 14 days of receiving the item, without providing a justification. The item must be in its original condition, unworn, and with all tags attached.

Contact Us: If you have any questions or concerns regarding our refund policy for clothing and beddings, please feel free to contact us at info@pureheavenz.com. Our customer service team is available to assist you.

Note: This refund policy is specific to clothing and beddings purchased from PURE HEAVENZ. For information regarding the refund policy for other products, please refer to the respective product pages or contact our customer service team.